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InHouse Plus - Contact centre support

Our Contact Centre supports scheme members by telephone, using agreed FAQ’s and procedures, allowing your in-house administration teams to focus on completing casework.

Our InHouse Plus contact centre team is trained to provide an exceptional member experience through caring and effective communication. Our team supports financial advisors via the IFA Hub, an online first response service, and will respond the same working day if received before 3:00 pm GMT.

All contact centre calls are recorded, and our in-house quality review team reviews a selection of calls.

The InHouse Plus contact centre has an on-team trainer who can work alongside your training team to develop and deliver training and coaching to our agents.

We can provide a monthly reporting summary offering data such as volumes of calls received, trends in call topics, average wait times, etc. We also can provide an optional customer satisfaction survey at the end of each call.

Contact

Gareth Strange
Gareth Strange
Head of Outsourcing, Great Britain
Email
Mike McMillen
Business Development Director
Email

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InHouse Plus

To manage ever-increasing complexity and legislation in pension administration, we provide the resource and expertise to support in-house pension teams through our range of services.

InHouse Plus - Accounting and treasury

Our InHouse Plus accounting and treasury team works closely with other teams in our Outsourcing GB business.

InHouse Plus - Common investment fund accounting

Our InHouse Plus common investment fund (CIF) accounting team currently looks after six CIF funds of varying sizes and complexity.

InHouse Plus - Pensions dashboard support

Pensions Dashboards are going to make it much easier for savers to engage with their pensions.

InHouse Plus - Pensions knowledge training

Our dedicated team of InHouse Plus training professionals are focused solely on supporting pension administration teams.

InHouse Plus - Treasury team

Our InHouse Plus treasury team works closely with the accounts team to provide a full service to our Outsourcing GB administration clients.

InHouse Plus - Member communications

Our team of InHouse Plus communication professionals are available to review and produce member-friendly digital and print communications.

Contact us